The problem
People were starting to use AI tools with no shared understanding of what they're good at, and no check on what went out to customers.
The opportunity
Make AI a practical, safe advantage for every role, not just a few enthusiasts.
My approach
- 01
Literacy for everyone
A company-wide module on what AI can and can't do.
- 02
Prompts for sales
A role-specific prompt library for the sales team.
- 03
Check before sending
A pre-send checklist and evaluation standard for reviewing AI-assisted output before it reaches a customer.
Results & current status
- Authored and delivered across the company.